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FAQs

 
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How many people can the villa cater to?

 
   Our home will sleep up to 10 people maximum. The villa is two storey consisting of 4 bedrooms. The Master bedroom has a USA Kingsize bed and the second master bedroom a USA queen bed. The remaining bedrooms have twin beds within them. The settee arrangement in the lounge area comprises a bed settee. The settee incorporates a framed style fold out bed which will accommodate 2 further people if needed.
 
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How do I locate the villa?

 
   See the Web Site’s ‘Home’ page link to ‘Location’. Our home is located at zip code 33896. It is approximately 1 mile from junction 58 of the I4 which leads to many of the various Disney parks within an easy 12 -15 minute drive.
 
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How far Is The Villa From Disney?

 
   It is approximately 1 mile from junction 58 of the I4 which leads to many of the various Disney parks within an easy 12 -15 minute drive. Alternatively, if you prefer to use non-motorways, easy access can be gained via Old Lake Wilson Road onto the 192 and into Disney. Again, access this way to the main welcome boards of Disney is approximately 12 minutes drive.
 
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How do I gain access to the villa?

 
   Like most vacation rental properties, there is a ‘security lock box’ to the property which holds one key to gain access to the property. Shortly before you depart on your vacation you will be informed, via e-mail or in another written format (never verbally) of the ‘lock box’ combination code.
 
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Has the villa sleeping arrangements for a small child/baby?

 
   Cot / crib/ pushchair/ highchair can be arranged if requested at the time of booking.
 
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Does the villa have a telephone/internet facility?

 
   Yes. A phone is provided in the villa for free local calls. The villa has free wireless internet facility so bring your laptop.
 
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When may I access the villa and have to depart?

 
   The earliest you may access the Villa is 4pm local time on the first day of your booked vacation. Departure is by 10am local on the last day. This is to allow time for the Management Company to clean and tidy the property before the next vacation seeker’s arrival. Late departure will hinder the Management Company and new guests arriving. Although not desired, if there are no new guests immediately planned to take up residency, you may speak the Management Company our ourselves to see if a departure delay is possible.
 
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Are linen and towels provided in the villa?

 
   Yes. All bedroom, bathroom and kitchen linen and towels are provided. Please do not take such items as towels to Water Parks.
 
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Are there laundry facilities available?

 
   Yes – A washing machine and separate drier is provided, an iron and ironing board also.
 
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Is a BBQ available?

 
   A BBQ can be arranged at the time of booking or via or management Company for a small additional fee. This fee covers supply of gas and cleaning etc.
 
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Where are the closest shops?

 
   Lake Wilson Preserve is situated on the Osceola Polk Line Road (CR532).
Where the CR532 meets Interstate 4 (I4) is a complex called ‘Champions Gate’. Within this complex are various outlets including a Publix Supermarket, Chilis restaurant.

In addition, even closer, there is a CV shop, Pizza Hut takeaway and Dunkin Donuts etc. A new publix is now open also on on this junction with various other outlets, banks and takeaways.

If you like larger shops Posner Park, located at the junction of the 27 and I4, is less than a 10 minute drive away which has larger stores such as JCPenney, Super Target, Best Buy, Belk Million Books.
 
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Can I ask questions prior to or after booking?

 
   Yes. Please phone us or use the email from the home page to email your questions.
 
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After booking, what happens next?

 
   Once the booking request form has been completed and sent, an automated e-mail will be generated to us requesting your provisional booking.

You will then receive an email from ourselves with an exact quote for your holiday. This price includes all cleaning and taxes. If pool heating has been agreed this will be specified. The email will also state when the final payment is due by.

Once confirmation has been provided by yourself, with regards to these terms, our home will be reserved for yourself, however the deposit must be paid within 7 days. This can be done using debit / credit card using PayPal in either US Dollars or GB£. Alternatively if you prefer arrangements can be made for this to be paid to our Management Company in the US via the telephone. For our UK guests, a cheque can be forwarded to our home address.

We will contact you again just prior to the final balance being due. Again this can be made by the above methods.

Once full payment has been received you will be provided with full access codes, address, directions etc for use during your stay.
 
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Is a Security Deposit Payable?

 
   On arrival, we ask you to briefly visit the offices of our Management Company “Contempo”, to register.
In addition, at that time you will be requested to provide a security deposit, this is to ensure that our home is retained in first class condition and that damage, etc is kept to a minimum. The options provided are;-

1. A copy of a credit card totalling 300 US Dollars - If no damage etc is found following your departure then no money will be taken from your card.
2. A small payment, exact amount depending on duration of your stay. This is a form of insurance premium which will cover any damage / etc if found. This option is non refundable.
 
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Who will decide the condition/status of the Villa on my vacating the property?

 
   The Management Company. On vacating the villa the Management Company will immediately clean and prepare the villa for future guests. At this time, they will assess the condition/status of the villa taking fair wear and tear factors into consideration.
 
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What do I do should encounter any problems regarding the villa during my stay?

 
   You will be provided with the telephone number of the Management Company who will address any problems/emergencies regarding the property with the utmost urgency.
 
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What if I have a medical emergency?

 
   It is essential to hold valid medical insurance if you visit the USA as costs are extremely high. It is strongly advised that you and all your party take out adequate medical insurance prior to your departure to America and be sure you are fully aware as to what your insurance covers.

There is no State Medical Services in the United States and no reciprocal arrangement between the US and the UK. Fortunately I have not personally required the assistance of any Medical Services to-date, but I have been informed that any medical expense that you happen to incur must be initially paid for privately – most organisations will accept credit cards, then you reclaim from your insurers on your return to the UK.

Make sure you are aware of your insurance group/company policies, procedures and possible help lines.
 
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Whilst in the villa, are my processions insured?

 
   No – the villa is insured for short term rental (such as vacation seekers) but only the property itself and the property owner’s items are insured. Accordingly you are strongly advised to make sure all your possessions brought with you are adequately insured against all eventualities.
 
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Liability

 
   The owners and their agents do not accept liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of use of the pool and villa. It is your responsibility to ensure that children are always supervised properly in and around the pool and inside the villa. Audible alarms are fitted to the doors leading to the pool area.
 
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Force Majeure

 
   The owners or their agents cannot accept responsibility, be responsible or be liable in respect of damage or changes caused by Force Majeure, e.g. strikes, floods, closure of airports, weather conditions or other events beyond our control.